Cold Outreach Playbook

Proven Cold Outreach Scripts for IT Services Companies

Real cold calling and cold email scripts from real campaigns. Used by MSPs, cybersecurity firms, telecom providers, and cloud consultancies to book ops calls every week. Copy them. Use them. They work.

4.1%

Top booking rate

24

Scripts included

3

Verticals

“Lead with what you replace, not what you offer.”

60 seconds · Henry Williams

Select your vertical

Managed IT & MSP

Cold calling and email scripts for MSPs and managed IT providers selling to SMBs.

Top performer
Cold CallThe Opener
"Hey, am I speaking with {{first_name}}?

Perfect. It's [your name] calling with [your company], do you have a quick 20 seconds?

Great. What we do is help SMBs get a full IT and security department for less than the cost of one mid-level IT hire. No long-term contracts, flat monthly rate.

Most companies your size are running 4 to 5 separate tools for things one managed service handles natively. That's 4 logins, 4 invoices, 4 vendors pointing fingers when something breaks.

We offer a free IT review to see where you stand. Takes about 15 minutes. No obligation.

Would you be open to a quick call with one of my team to run through it?"

IF YES:
"What time zone are you in? I'm looking at the calendar and I have [date/time] or [date/time]. Which works better?"

IF NOT RIGHT NOW:
"No problem. When would be a better time this week? I'll lock it in so it's not another random call."
3.8% booking rate
ObjectionsRebuttals
"WE ALREADY HAVE AN IT GUY":
"That's great. Most of our clients did too. We actually work alongside internal IT. Think of us as the second set of eyes that makes sure nothing slips through the cracks. Would it be worth 15 minutes to see if we can add value?"

"JUST EMAIL ME SOMETHING":
"I certainly can, but every company's setup is different. Would it be worth 15 minutes on a quick call first? That way we can look at your actual stack and tell you on the spot whether there are savings."

"NOT INTERESTED":
"Totally understand. Most companies we work with weren't actively looking either. They just wanted to see if they were leaving money on the table. Since the review is free, would 15 minutes be worth finding out?"

"HOW MUCH DOES IT COST?":
"Depends on your stack size, but the real number that matters is what you're currently spending on tools that overlap. One client was paying $4,200/month across 5 vendors for things we handle natively. The review is free. Worth a look?"
2.4% booking rate
Top performer
1DYour IT guy is a single point of failure
{{first_name}},

Most SMBs don't have an IT strategy. They have an IT guy and a prayer.

The average 50-person company runs 4.3 separate tools for things one managed service handles natively. Helpdesk, patching, monitoring, backup. That's 4 logins, 4 invoices, 4 vendors pointing fingers when something breaks.

We replaced all of it for a mid-size financial services firm in 11 days. Zero downtime during migration.

Mind if I send a 10-minute video showing what the consolidation looks like?
3.2% reply rate
SaaS AuditQuick question, {{first_name}}
{{first_name}},

We offer a free SaaS spend audit for SMBs. Most 25-50 person companies are paying $1,200+ monthly on tools they've partially outgrown or barely use.

Worth a free look at what {{company_name}} could cut or replace?
2.4% reply rate
Top performer
1A{{company_name}}'s IT stack
{{first_name}},

Quick question. How many separate vendors does {{company_name}} use for helpdesk, endpoint management, and network monitoring?

We just consolidated 5 vendors down to 1 for a 40-person accounting firm. Their ticket resolution dropped from 14 hours to 47 minutes, and they cut $4,200/month in overlapping software.

Mind if I send a 10-minute video showing exactly how we mapped their old stack to ours?
2.7% reply rate
Custom BuildQuick question, {{first_name}}
{{first_name}},

We help SMBs replace tools like HubSpot or Zendesk with custom software they own outright, cutting $15,000-$40,000 in annual SaaS fees.

Worth a free audit to see where the biggest savings are for {{company_name}}?
2.1% reply rate
2ARe: {{company_name}}'s IT stack
{{first_name}},

Just following up in case this got buried.

One more note: SMBs in the 10-50 range are the most targeted for ransomware and most don't have anyone proactively managing that exposure.

The free IT review covers where {{company_name}} stands on that front too.
1.6% reply rate
3A68% of SMBs
{{first_name}},

Quick stat that might hit home. 68% of SMBs experience at least one full business day of downtime per year due to IT tool fragmentation. The average cost is $427 per employee per incident.

For a company {{company_name}}'s size, that's real money sitting on the table.

I'll leave it here, but the offer stands.
1.3% reply rate

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